Terms of use

About these terms

These terms apply when you use the website at peachfuzzmedia.com. By using the website you accept them. If you do not agree, please do not use the website.

The website is run by Peach Fuzz Media Ltd, trading as PeachFuzz Media. We are registered in England and Wales with company number 15845253, and our registered address is 25 Inver Road, Lubbesthorpe, Leicester, LE19 4DL, England.

You can contact us using the enquiry form on the website or at hello@peachfuzzmedia.com.

What these terms cover

These terms cover using this website, and what you buy from us directly, through a payment link we send you or “Buy” on our pricing page: the local SEO packages (Care, Local Growth and Plus), Google Ads management, and website builds (Starter, Local and Shop). They also cover agencies using the PeachFuzz Media platform (see “The PeachFuzz Media platform for agencies”). If an agreement we have both signed differs from these terms, that agreement wins.

Sending an enquiry does not create a contract. For a package, Google Ads management or a website build bought through a payment link or “Buy”, the contract starts when your first payment goes through. For the agency platform, it starts when you create your account. For anything else, it starts once we have both agreed a proposal in writing.

Information on the website

The content on this website is general information about our services. It is not advice for your particular business, and you should not rely on it as such.

We try to keep the website accurate and up to date, but we do not promise that everything on it is complete or current. Descriptions of what each plan includes may change; the proposal we send you sets out what you will actually get.

Prices

Prices on the website are in pounds sterling (GBP) and are per month unless we say otherwise. The current local business plans are Care at £89, Local Growth at £395 and Plus at £750 per month, and each plan starts with a one-off onboarding fee: £295 on a monthly plan, or £147.50 on a plan paid yearly. A plan paid for a year upfront costs ten times the monthly price (two months free).

All prices exclude VAT, which is added at the current rate.

Website builds are Starter at £1,950, Local at £3,950 and Shop from £5,950 (quoted for each shop), and the care plan for a website is £49 a month. Agency platform access is priced on our agency pages. We may change our prices at any time, but a change will not affect a service you have already agreed to buy, except as that agreement allows.

Packages and website builds: for businesses only

Our packages, Google Ads management and website builds are for businesses, sole traders included, buying for their trade. When you pay, you confirm you are buying for your business and not as a consumer. Consumer rights that apply only to personal purchases, such as the 14-day right to cancel, therefore do not apply.

Paying for a package

After we have talked through what your business needs, we send you a payment link for the package we agreed. The payment page shows the package, the price, VAT, the onboarding fee, the minimum term and these refund rules before you pay.

• Every payment is made in advance by card through our payment provider, Stripe: monthly plans each month, yearly plans each year, on the same date as your first payment.
• Prices exclude VAT, which is added at the current rate (20%). We email an invoice and a receipt for every payment.
• If a payment fails, we try your card again over the following days and let you know. If the last try fails, your plan ends and we stop work.
• We may change a package’s price, but we will tell you at least 30 days before your next payment. A change never applies to a year you have already paid for, or during your 4-month minimum.

Minimum term and cancelling

Monthly plans have a 4-month minimum. You can cancel once your 4th month has been paid. Your plan then runs to the end of the month you have paid for, and nothing more is charged.

Yearly plans renew each year unless you cancel. You can cancel at any time. The plan runs to the end of the year you have paid for and does not renew.

To cancel, use the “Manage billing” link in your welcome email, open Billing in your dashboard, or email hello@peachfuzzmedia.com.

If you stop paying before your 4th month has been paid, the payments for the rest of the minimum term are still due.

Refunds

• Each month is paid in advance and is not refunded once it has started, including the last month after you cancel.
• Yearly plans are not refundable. They are already discounted, with two months free.
• The onboarding fee is never refunded: it pays for setup work we start straight away.

None of this affects your rights if we fail to provide the service we agreed (see “Our responsibility to you”).

Website builds

• Price and payment. The price is fixed and shown on your payment page (Shop builds are quoted first), plus VAT. Half is paid before we start; the other half when the website is ready, before it goes live.
• What’s included. The pages and features listed for your build, and the design, made for your business. Two rounds of changes to the design, and one to the finished pages. Extra pages or changes after that are quoted first.
• Build standard. Every website meets the launch checklist on our Websites page (peachfuzzmedia.com/websites) when it goes live. If something on that list isn’t met at launch, we fix it at no cost.
• Your details. We write the page text from what you tell us, and you check it before launch. You are responsible for facts about your business, such as prices, qualifications and registrations.
• Timing. We agree a launch date with you. If the website is ready and we have been waiting on you for 60 days, the balance becomes due.
• Refunds. The deposit is not refunded once design work has started. If we can’t finish the website, we refund what you paid for work we haven’t done.
• Who owns it. Once you’ve paid in full, the design and the text we wrote for you are yours. Themes, plugins, fonts and stock images stay under their own licences. Your domain is registered in your name.
• Hosting and care. The care plan is included while you have an SEO plan (Care, Local Growth or Plus). Otherwise it costs £49 a month plus VAT, and you can cancel it with 30 days’ notice. If you leave, we help you move the website.
• With an SEO plan. When you buy a build together with an SEO plan, the SEO plan’s onboarding fee is not charged.

Google Ads management

• What’s included. Setting up or tidying your Google Ads account (campaigns, keywords and ad copy), tracking for calls and forms, regular checks and changes, and your spend, clicks and enquiries in your dashboard and monthly report.
• Fees. A monthly management fee for the ad budget band we agree with you, plus VAT, paid in advance each month and not refunded once the month has started. Bought on its own, there is a setup fee charged once, which is never refunded. With an SEO package there is no separate setup fee: the onboarding fee covers it.
• Minimum term. 3 months. You can stop once your 3rd month has been paid, and it then runs to the end of the month you have paid for. Stopping Google Ads management doesn’t end your SEO package.
• Cancelling a package with Ads. When Google Ads management is paid together with your package, cancelling the package through your billing page ends both at the end of the paid month. To keep Google Ads management on its own, tell us before then.
• If your budget changes band, we agree the new fee with you, and it applies from your next payment.
• Your account and your spend. The Google Ads account is yours, in your name, with your own payment method. You set the budget and Google charges you directly. We aren’t responsible for Google’s charges, or for Google’s decisions about your account or ads. You can remove our access at any time; we then stop work, but your minimum term still applies.
• Your data. As Google requires of agencies that manage ads, we show you what your ads cost and how they performed, at least monthly, in your dashboard and report.
• No guaranteed results. Clicks, costs and enquiries depend on Google’s auction and your market.
• When it ends, we remove our access. Your campaigns stay in your account, so pause them in Google Ads if you don’t want them to keep spending.

Google Ads and other costs

Ad spend is always paid by your business directly to Google, with your own payment method in your own Google Ads account. We never pay, carry or invoice ad spend, and it is not part of any package price. Google’s own terms apply to your ads account.

The same goes for other third-party costs, such as your domain, hosting, and website plugins or themes.

What we need from you

To do the work, we need access to your website and your Google Business Profile, accurate details about your business, and replies when we ask you to check something. If we are waiting on you, your payments and minimum term carry on as normal.

Keep your own backups of your website. We can undo any change we made through our plugin.

If we end a package

We may end a package straight away if you do not pay, seriously break these terms, or ask us to do something unlawful or misleading.

We may also end it for any other reason with 30 days’ notice, and then refund any period you have paid for but not received.

No guaranteed rankings or results

Search engines such as Google decide their own rankings, change how they work without notice and are not controlled by us. Results also depend on your competitors, your location and your website.

So we cannot and do not guarantee any particular position in search results or on Google Maps, or any number of visits, calls, enquiries or sales. Examples, figures and screenshots on the website show what is possible; they are not a promise of what you will get.

The PeachFuzz Media platform for agencies

• Who it’s for. Agencies and other businesses that look after local businesses’ marketing, buying for their business, not as consumers.
• Free trial. 14 days, with no card, for up to 3 clients. During the trial, rankings, the map grid and other market data are sample data; audits, Search Console and Analytics are real. Nothing is charged when the trial ends: your workspace pauses until you buy.
• Price. £150 a month plus VAT, including 3 clients, then £19 a month plus VAT for each extra client. A client counts while it is active or onboarding; paused and archived clients don’t count. You pay monthly in advance by card through Stripe. A client added during a month is charged for the rest of that month on your next invoice, and one removed is credited. We tell you at least 30 days before any price change.
• No minimum term. Cancel at any time from Settings, Billing. Your access runs to the end of the month you have paid for. Part months are not refunded.
• Failed payments. We try your card again and give you 7 days’ grace. After that your workspace is paused until the payment goes through. Nothing is deleted.
• Fair use. Limits on paid data apply, for example 30 tracked keywords per client. Manual checks may pause for the rest of a month under fair use; scheduled checks and reports carry on.
• Your responsibilities. Make sure you are allowed to connect each client’s website, Google accounts and Google Ads, and tell your clients you use our platform. Review changes before they go live on a client’s website. Keep your logins and two-factor authentication secure. Don’t use the platform for spam, unlawful or misleading content, scraping, or to resell the platform itself.
• Your data. Your data and your clients’ data stay yours. We process it only to run the platform for you. We export it on request, and delete it 90 days after your plan ends, unless the law requires us to keep it.
• White label. Your brand appears on reports and client dashboards. Emails to your clients are sent from our domain under your agency’s name.
• Our responsibility. The platform is provided as it is, without a guarantee that it is always available. Our total liability to you in any 12 months is limited to what you paid us in those 12 months, and we are not liable for loss of profit or for your clients’ losses.
• Ending. We may suspend or end your account for non-payment or a serious breach of these terms. We may also end it for any other reason with 30 days’ notice, and then refund any time you have paid for but not received.

Using the website

You may use the website for your own information and to contact us. Please do not:

• use it for anything unlawful or fraudulent;
• send spam, or false or misleading enquiries;
• try to gain unauthorised access to the website, the platform or our systems, or interfere with how they work;
• copy large parts of the website automatically, for example by scraping.

The sign-in link takes existing customers to the PeachFuzz Media platform at app.peachfuzzmedia.com. Agencies can start a free 14-day trial of the platform at app.peachfuzzmedia.com/signup.

Our content and brand

We, or the people who license material to us, own the content, design, text, images and software on this website. The PeachFuzz Media name and logo belong to us.

You may view the website and print or save pages for your own use. You may not copy, republish or sell our content, or use our names or logos, without our written permission.

Links to other websites

The website may link to other websites, such as Google. We do not control them and are not responsible for their content or how they handle your information. A link does not mean we endorse the site.

Our responsibility to you

We provide the website free of charge and “as is”. We do not promise that it will always be available or free from errors or viruses. Please use your own virus protection.

If you use the website as a business, we are not liable for any loss of profit, sales, business, revenue, data or goodwill, or for any indirect or consequential loss, arising from your use of the website.

If you use the website as a consumer, we only provide it for domestic and private use, and we are not liable for any business losses.

For packages, our total liability to you in any 12 months is limited to what you paid us in those 12 months. We are not liable for loss of profit, sales or business, or for indirect loss. The “No guaranteed rankings or results” section applies to packages too.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded under English law. Nothing in these terms affects your statutory rights as a consumer.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. Please check this page when you use the website; the version shown at the time applies.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.